Be the Chief Listening Officer of your company
Leadership is an action, not a title. If you’re looking for a title, try this one….Chief Listening Officer. Every leader should give themselves this title. You can’t be a great leader without great being a great listener. When listening, “look ‘em in the eye” and pay attention! Be open-minded (consider that what you are hearing might be true, even if it’s to a small degree) and then finally “shhh”! That’s right…be quiet, don’t interrupt, don't make excuses, don't defend yourself and just listen! Listen to understand, not to reply.
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